Refund policy

Last updated: 10 August 2026

We want you to love everything you get from MUMS. Because we sell two very different things — candy, which is food, and merch, which isn't — the rules are a little different for each. Here is exactly where you stand.

Candy and other edible products

For food-safety and hygiene reasons we cannot accept returns or exchanges of candy, chocolate, liquorice or any other edible product once your order has been dispatched. Food that has left our hands cannot be resold, so it cannot come back to us.

This does not affect your rights if something arrives damaged, wrong or missing — see below.

Merch and other non-food items

Merch — apparel, tote bags, accessories and any other non-edible item — can be returned within 14 days of delivery, as long as it is unused, unwashed, and returned in its original packaging with any tags still attached.

To start a merch return, email hello@mumstreats.com with your order number and tell us what you would like to return. We will confirm the return address before you send anything back.

Return postage is at your own cost, unless the item was damaged, faulty, or not what you ordered — in which case we cover it. Once we have received and inspected the item, we will refund you to your original payment method.

Damaged, wrong or missing items

If your order arrives damaged, if we sent you the wrong thing, or if something is missing from your parcel, tell us within 7 days of delivery and we will put it right — a free replacement or a full refund, whichever you prefer. This applies to candy as well as merch.

Email hello@mumstreats.com with your order number and a photo of the problem. In most cases you will not need to send anything back; we will tell you if we do need the item returned.

Cancelling an order

You can cancel your order free of charge at any time before it has been dispatched. Email hello@mumstreats.com or message us on LINE with your order number as soon as you can, and we will cancel it and refund you in full.

Once an order has been dispatched it can no longer be cancelled. If something is wrong with it when it arrives, the section above applies.

How refunds are paid

Approved refunds are issued to the original payment method used for the order. We process refunds within 5 business days of approving them. How long the money then takes to appear depends on your bank or card issuer, and is usually a further 5–10 business days.

Delivery charges are refunded when a whole order is cancelled before dispatch, or when the fault was ours.

Questions

Talk to a human — email hello@mumstreats.com, message us on LINE, or find us on Instagram and TikTok at @mums.th.

M.U.M.S (Thailand) Co., Ltd.
@AREA Floor 4 / Unit 4A3, 5, 15 Nonsi Rd, Chong Nonsi, Yan Nawa, Bangkok 10120, Thailand
Company Reg no: 0105568148618